Systems Analyst, AA Credit Union Application Support

About The Job

This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for maintaining and supporting all American Airlines Credit Union business applications and technical tools and utilities needed to support these applications including software, interfaces, networking and connectivity, databases, etc.

Specifically, you ll do the following:

  • Manages the daily administration, support, maintenance, database administration, proactive monitoring, moving development software into production, system performance and capacity, software compatibility and upgrades, vendor management, application and system run book documentation for over 140 business applications
  • Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot, debug, communicate, document, resolve and prevent system outages and disruptions 24x7
  • Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures
  • Coordinates with Testing and QA to create, refresh and stage testing environments
  • Adheres to the software release schedule, software compatibility matrix, and change management
  • Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages
  • Oversees vendor management, vendor relations and escalation, enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction
  • Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act


Required Qualifications

  • Bachelor s degree in computer science, engineering, management information systems or related field, or four years of equivalent technical experience

Preferred Qualifications

  • Strong knowledge of the financial services industry, and credit union s departments, products and systems
  • Extensive technical skills to include software applications, database and programming fundamentals, networking technologies, hardware components, and interfaces and middleware
  • Proficiency and practical experience with Episys financial application, SQL, Microsoft Operating Systems and tools, AIX, PowerOn programming, Java, HTML,. Net, web services, Netapp SAN, IBM hardware, VMWare, Cisco networking, and Citrix
  • Skilled in Microsoft Office software (e. g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate proficiency to multi-task, plan, schedule, and organize
  • Ability to work well under stress, manages competing priorities, and meets deadlines
  • Ability to demonstrate a proactive approach with a focus on continuous improvement, user satisfaction, and adherence to standards

Preferred Qualifications (Continued)

Preferred Qualifications (Continued)

  • Ability to exercise excellent troubleshooting skills to analyze problems objectively
  • Ability to think logically with attention to detail and a focus on follow-up
  • Ability to demonstrate results-driven, strong decision making skills
  • Ability to exercise strong vendor management skills and work collaboratively to achieve results
  • Ability to be on-call 24/7 and willingness to work flexible shifts
  • Ability to demonstrate excellent oral and written communication skills & exercise effective interpersonal skills
  • Ability to sit for prolonged periods of time while operating a computer
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines pre-hire compliance checks
  • Must have an acceptable credit history, which will be verified

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