Supervisor, Facilities/Ground Service Equipment (CE)

About The Job

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Supervises, coordinates and controls, through crew chiefs or directly as required, employees engaged in servicing facilities or ground maintenance equipment.

Specifically, you ll do the following:

  • Provides general shift supervision and resolves operating problems during tour of duty.
  • Interprets company policy and procedures, plans the utilization of manpower and monitors the quality of work performance.
  • Assures the adherence to company safety standards.
  • Trains crew chiefs in the proper performance of their duties and checks for continued optimum performance.
  • Maintains discipline and assures compliance with AA rules and regulations.
  • Coordinates training, hires, disciplines and discharges employees.
  • Responsible for day-to-day operation and repairs, service, modification and preventive maintenance of facilities or ground maintenance equipment in accordance with company policies and standards.
  • Provides technical assistance to subordinates in troubleshooting and resolving maintenance problems.
  • Assists in budget preparation and monitors compliance.


Required Qualifications

  • High school diploma or GED equivalency
  • Prior management experience in large maintenance department using technical abilities in the methods of maintaining and repairing facilities and equipment is required
  • Knowledge of maintenance trades such as electrician, plumbing, carpentry, HVAC or automotive experience required
  • Required to pass environmental coordinator training
  • Must be able to lead and motivate employees in working as a team
  • Must be willing to work outdoors in any weather conditions in accordance to AA safety guidelines
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas
  • Must be able to secure appropriate airport authority and/or US Customs security badges
  • Ability to work independently with minimal supervision, as well as function effectively as a member of a team
  • Ability to make decisions and work effectively under demanding operational conditions in a stressful environment
  • Knowledge and understanding of company policies and functional automation applications
  • Willing and able to work extra hours to meet operational needs
  • Willing and able to work rotating shifts, including weekends and holidays
  • Strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization

Preferred Qualifications

  • Airport experience
  • Experience leading a team
  • Experience adhering to compliance standards in a heavily regulated work environment

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